Guide to Ride Payments and Refunds
Manage your payments and learn about refunds with ZenRides' simple process:
Payment Process:
When booking a ride, ensure your payment method is up-to-date in the app. Charges will be processed automatically after your ride.
Requesting a Refund:
If you encounter issues with your ride and need a refund, follow these steps:
- Open ZenRides App: Sign in and navigate to 'My Rides'.
- Select the Ride: Choose the ride you wish to dispute.
- Request Refund: Tap on 'Request Refund' and provide details about the issue.
- Submit: Submit your request for review. Our team will assess and process eligible refunds, typically within 5-7 business days.
Need Help?
For assistance with payments or refunds, please contact ZenRides customer support. We are committed to resolving your queries promptly.