How to Cancel or Modify Your Ride Booking
Need to change or cancel your ride with ZenRides? Follow these steps to manage your booking effectively:
Cancelling a Ride:
To cancel a ride, follow these steps:
- Open ZenRides App: Launch the app and sign in to your account.
- Access Your Bookings: Go to the 'My Rides' section to view your scheduled rides.
- Check Cancellation Policy: Confirm that your ride is eligible for cancellation. Note that charges may apply if cancelled too close to the pickup time.
- Cancel the Ride: Select the ride and tap 'Cancel Ride'. Follow the prompts to confirm the cancellation.
- Receive Confirmation: You will receive a notification once the cancellation is processed.
Modifying Your Ride:
To modify a ride, such as changing the pickup location or time, follow these steps:
- Navigate to Your Ride: Log into the app and go to 'My Rides'.
- Select Modification Options: Choose the ride you want to change and review available modification options.
- Make Adjustments: If modifications are allowed, update the details and confirm your changes.
- Receive Updated Details: A confirmation with the updated ride details will be sent to you.
Need Help?
If you need further assistance or encounter any issues, please contact ZenRides customer support. We are here to assist you in ensuring a smooth ride experience.